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Office Manager (VP of Misc. Stuff!)

Bristol

Skill stack: Office Manager, Executive Assistant, Account Management, General Administration, HR Administration, Microsoft Excel, Microsoft Word, Microsoft Outlook.

 

About Bright Future Fundraising

Here at Bright Future Fundraising, we’re on a mission to build a brighter future and have a stated goal to redefine fundraising. Our energetic spirit is unrivalled, and with it comes a bold approach which means we’re true activists for the causes we dedicate ourselves to – a powerful team who just know there are better ways of doing things and are fired up enough to make it happen.

Our fundraisers, our “Agents for Change” work tirelessly up and down the country, knocking on doors, or speaking to people on a bustling high street, shopping centre, train station or festival, every time engaging with members of the public about the great work one of our charity partners does, encouraging the person to become a loyal supporter of the charity and turning charity supporters into champions.

We’re not called Bright Future Fundraising for nothing, and we push our energy into supporting the causes that our charity partners exist to raise funds for, fuelled by our commitment and determination to make positive change happen. From gender and racial inequality to championing mental health and tackling the climate emergency; we’re here to help make a brighter future. We are Bright Future Fundraising.

A role with ownership and plenty of variety!

Actively fundraising since November 2021, we’re a relatively new start-up, but backed and supported by our big sister agency, The Professional Fundraiser, the stalwart of fundraising agencies, with more than a decade’s experience in the sector. We’re still better though!

As we continue to grow into our toddler years, we’re seeking a super-organised, highly personable powerhouse, to take the reins as our Office Manager or rather our Vice President of Miscellaneous Stuff!

As a recent start-up with big ambitions, you’ll be starting with almost a completely blank canvas and will have the autonomy to shape the role as you see fit and will have the freedom and autonomy to really make your mark.

Reporting to Josh, our Agency Director, you’ll be responsible for all aspects of our office operation and will need to come to the party with a diverse portfolio of skills and talents, as you cover everything from client account management, human resources, and field support, to providing executive and general administration duties.

You’ll be a Jack or Jill of all trades, “well-rounded” and in this busy and varied role, no two days will ever be the same. You’ll be the person that knows everyone’s birthday, that plans “community days”, you’ll negotiate with suppliers, constantly liaise and ensure the satisfaction of our clients, will prevent “hangriness” during meetings, organise the onboarding and welcoming of new members of the team, and will fill up the printer drawer when it’s out of paper!

You’ll be someone who quite simply gets things done. This is it! You’ll work with a measured sense of urgency, know how to get along with absolutely everyone, will compose the warmest of emails, and will bring an energy and positive vibe to the team, that will resonate throughout the entire organisation.

Everything you’ll do (well almost)

As a relatively new start-up, there’s plenty to get stuck into providing you with tons of variety - and as we get really big, the opportunity to develop in your role and to build a team around you.

Executive & general administration (10%)

  • Support the Agency Director with daily tasks, and the smooth running of the business.
  • Organise leadership team meetings, noting and distributing next steps.
  • Report and provide updates on business targets and KPIs.
  • Work with the Group Finance function to implement effective processes for the payment of purchase invoices and expenses.
  • Respond and troubleshoot simple IT problems, both in the office, and in the field, working with Group IT to resolve more techie issues.
  • Maintain all policy documentation and version control (this one’s a little bit dull!)
  • Be our first impressions maker, dealing with all correspondence and phone calls.
  • Ensure our premises remain a brilliant place to work… they’re already pretty cool!
  • Greet all office visitors and ensure first-class hospitality during their time with us.
  • Manage stock for stationary and other office supplies

Client account management (40%)

  • Support with the preparation and submission of tenders to win new charity clients.
  • Perform the effective and successful onboarding of new charity campaigns.
  • Lead our client account management, surpassing client expectations.
  • Collaborate with clients as the main contact person and maintain strong relationships.
  • Lead client status meetings and weekly calls, ensure all discussions and action points are captured and distributed in a contact report shortly afterwards.
  • Liaise with internal stakeholders to action client requests and to support client goals.
  • Log and respond to any complaints and positive feedback (hopefully more of the latter!)
  • Work with the Client Success and Telemarketing team at our sister agency to ensure shared compliance and monitoring processes are in place, and to gain feedback following supporter welcome calls.
  • Work in partnership with Group IT to ensure the weekly export of charity data and reporting requirements.
  • Maintain an ongoing client dialogue and communication throughout the life of the relationship.

HR management & field support (35%)

  • Maintain our HR records throughout the employee lifecycle
  • Manage all holiday and leave requests and entitlement.
  • Own the recruitment of our administrative and leadership team roles – posting of job ads, phone screening, interview scheduling, every time focusing on our commitment to diversity, equity, and inclusion.
  • Collate and provide offer letters and contracts for all new team members.
  • Undertake all staff vetting checks including references and DBS.
  • Set-up all new starters on relevant systems (email, CRM etc.), coordinating with relevant parties such as Group Finance regarding financial processes.
  • Liaise with our Learning & Development Lead to complete all onboarding requirements including the training and induction for new team members.
  • Work in partnership with Group IT to ensure the effective provision of hardware (tablets).
  • Manage an inventory and provision of all fundraising stock and equipment from the fundraisers onboarding and until their leaving date.
  • Arrange and undertake exit interviews as required.

Brand & people experience (15%)

  • Proactively contribute to the culture of the organisation and the retention and engagement of our team.
  • Champion our commitment to the environment and other CSR activities.
  • Help the business achieve B-Corp status.
  • Organise company-wide events and engagement initiatives, and ‘little acts’ of kindness.
  • Work in partnership with Group Commercial/Marketing to maintain and develop our website and social media activity.
  • Be an ambassador for Bright Future Fundraising, representing our values and focus on continuous learning and development, and technical innovation.

We did say this was nearly everything, but not quite everything, and these responsibilities are not limited (I know!), providing you with the opportunity to work beyond the confines of the job role and to become involved in other projects and areas of our business.

Are you who we’re looking for?

  • You’ll have a kindness, sense of fun and passion for people and great customer service!
  • Working somewhere where you can have a social and environmental impact is one of your absolute dreams and shines through in your professional and personal experiences.
  • You’ll have an affinity and commitment towards diversity and inclusion.
  • You’ll have previous experience in an office management/administration, executive/personal assistant, or account executive/management role.
  • Exceptional written, verbal, and interpersonal communication skills.
  • Ability to communicate verbally in a confident, warm, and assured manner.
  • Ability to take responsibility from day one.
  • Effective at managing multiple priorities, projects, and relationships.
  • Adaptable and agile, able to respond to a changing business environment.
  • Excellent working knowledge of Microsoft packages, not least Outlook, and Excel.
  • Experience of working in start-up environments where process and technology is quickly evolving (and sometimes messy!.
  • You’ll be a tech native with a passion and interest for using new and trending technology.
  • You have the want and desire to grow your own career within Bright Future Fundraising.

The benefits and rewards for delivering success

Commencing in this role and implementing our processes from scratch is no mean feat, it will require tons of hard work, plenty of dedication and means taking on lots of responsibility too. Such a role isn’t for everyone, and the success you deliver will be amply rewarded.

  • Competitive salary £30,000 to £35,000 per annum.
  • Huge satisfaction playing a lead role developing the business and supporting our growth.
  • Recognised external training and ongoing learning and development.
  • Opportunity for secondments.
  • 22 days annual leave per year increasing with length of service, plus bank holidays.
  • Your birthday off each year, paid.
  • One paid day for volunteer leave every six months.
  • Contemporary workspace in the iconic Generator Building in the heart of Bristol.
  • Hybrid working if you fancy it (minimum 3 office days per week).
  • Contributory pension, cycle to work scheme and plenty more.

It’s time to apply

To apply for this exciting role, you will need to submit your CV and covering letter no later than Sunday 5.

Shortlisted candidates will be contacted from Wednesday 8th June with virtual interviews held on Wednesday 15th June.

Successful candidates following this first stage will then be invited to a face-to-face interview at our offices in the Generator Building near Castle Park, Bristol, on Wednesday 22nd June, and candidates notified of the outcome on Thursday 23rd June.

We will be looking for the successful candidate to start with us from Monday 25th July, depending on notice period.

When starting, and as part of your induction you’ll be required to spend some time in your initial weeks at our sister agency’s office on the Hertfordshire/Bedfordshire Border. Accommodation and travel expenses, together with a daily evening meal allowance will be paid.

Diversity & Inclusion

Diversity. Inclusion. They’re more than just words for us. They’re the core of who we are, and our commitment to these values is unwavering. We’re really keen to start as we mean to go on, and to receiving applications from females, and people from marginalised ethnicities and traditionally under-represented groups for this role. Disabled candidates and those from ethnically diverse backgrounds who meet the criteria for the role will be guaranteed an interview as they are underrepresented in our organisation (although hopefully not for long!).

 

#NoCVInSight

Here at Bright Future Fundraising we like to do things differently, and that includes how you can apply for a role with our company. We don’t ask for long CVs but instead ask that you submit a video application. Please take a few moments to watch our short video below with instructions of what you need to do.

Send us your application video via WhatsApp

Submitting your video couldn’t be easier, simply send it via WhatsApp to 07821 128 385, and someone from our talent team will be in touch shortly. Don’t forget to provide us with your contact details too.

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Following this application, I will send my video application to 07821 128 385 via WhatsApp.